Refund policy
Return Window We accept return requests within 7 days of the date your order is delivered. After 7 days, we are unable to accept returns or process refunds.
Eligibility for Returns To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all accessories included.
The following items are non-returnable:
- Items damaged due to misuse or improper handling.
- Items without original packaging.
Damaged or Incorrect Items If your item arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos or a video showing the issue. We will offer a full refund or replacement at no cost to you.
Items Not Received If your tracking shows your order as delivered but you have not received it, please contact your local post office first. If the issue is unresolved, contact us within 30 days of the delivery date shown on tracking. We cannot process claims after this window.
Return Shipping Customers are responsible for all return shipping costs. We recommend using a trackable shipping service. Connectix Rings is not responsible for items lost in return transit.
Return Process Before returning any item, you must contact us first to obtain return authorisation. Unauthorised returns will not be accepted.
Contact us at: connectix.bw@gmail.com
Refund Processing Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 15 business days to your original payment method.
Order Cancellations Orders can only be cancelled before they are processed for shipping. Once an order has been dispatched, it cannot be cancelled.
Dispute Window All disputes must be raised within 30 days of the tracking status showing delivered. After this period, we are unable to reopen or process claims.